Microsoft lost a lot of fans with Windows Vista, but this year's American Customer Satisfaction Index (ACSI) report shows that customer satisfaction with Microsoft is at an all-time high, thanks to Windows 7.
The ASCI report rates over 200 companies on a scale of 0-100. Though the ACSI did not rank any Microsoft rivals, like Apple, in the survey this year, it notes that:
Back in 2006, before Vista was released, Microsoft's ACSI score was a respectable 73. (To put that number in perspective, the highest satisfaction score for 2010 is an 83 for Sempra Energy.) In 2007, the year of Vista's launch, Microsoft's ACSI score dropped significantly, to 70, and it dropped another point in 2008, to 69, inching up to 70 again in 2009. Those numbers are remarkably consistent and significantly lower than the pre-Vista ratings.
Last fall, Microsoft introduced Windows 7. Today, roughly six months later, the company's ACSI score has spiked impressively, to an all-time high of 76.
Has your opinion of Microsoft changed since they released Windows 7? Was it enough to get rid of the bad taste that Vista left? Take our poll below.
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